---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Interaction dashboard

# Interaction dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Dashboard with distribution and process metrics for Interaction.

KPIs for Interaction.  
{#Interaction__table_ftz_pdt_c1c__entry__2}

| Data Visualization | Description |
|-|-|
| Interactions with task associated (by task type) | Number of interactions that are associated with a task and are distributed by task type. |
| % First call resolution | Percentage of the interactions that are closed in the first call and no tasks are created. |
| Closed interaction (by channel) | Distribution of the closed interactions created from different channel. |
[Table 1. Interaction KPIs]

{#Interaction__table_ftz_pdt_c1c}