---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Benchmarks

# Benchmarks {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top performers. You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance.{#benchmarks-landing__benchmarks-short-desc}

## Benchmarks overview {#benchmarks-landing__section_ky5_hlv_rzb}

This video provides you with an overview of Benchmarks.

## Get started {#benchmarks-landing__section_ly5_hlv_rzb}

The ServiceNow
Benchmarks application securely collects daily data on your instance and then aggregates the data into monthly global benchmark reports.

|-|-|
| [Explore.](https://servicenow-prod.fluidtopics.net/7Z~YrPriFvT3ObCItuhXXA "Use Benchmarks for ITSM to get a comparative insight relative to industry averages of your peers and to the industry top performers. With Benchmarks get a quick visibility into your key performance indicators (KPIs) and trends.") Learn about Benchmarks features and benefits | [Configure](https://servicenow-prod.fluidtopics.net/jWfs219VU0WSVcc9P7gguw "Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends.") Configure and customize the Benchmarks KPI |
| [Use](https://servicenow-prod.fluidtopics.net/koyCrEyMQPVdLzPheTYaIg "Use the ServiceNow Benchmarks application to collect historical data to analyze the benefits of year-over-year growth. View the Benchmarks KPI data and drill down to analyse the performance analytics."). Learn how you can analyse the Benchmarks data | [Reference](https://servicenow-prod.fluidtopics.net/lqh9N_rarI_jSisuvOj6AA "Refer to the different roles, dashboard, KPI categories and trends offered by ServiceNow Benchmarks.") Get details about the Benchmarks components such as KPI, roles and trends |
[ ]

{#benchmarks-landing__table_my5_hlv_rzb}

## Troubleshoot and get help {#benchmarks-landing__section_ry5_hlv_rzb}

[Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)