---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create or modify a Walk-up Experience customer satisfaction survey

# Create or modify a Walk-up Experience customer satisfaction survey {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Improve your Walk-up Experience operations and customer
service by using surveys and monitoring survey results. Walk-up surveys capture important
information from users about the interaction experience provided to them at the venue.

## Before you begin

Role required: sn_walkup.walkup_admin, sn_walkup.walkup_manager, or admin

## About this task

Creating a new customer satisfaction survey requires that you first define a new
survey and then use the Survey Designer to design, configure, and make it available
to the requesters.

## Procedure

1. To view and use a base-system predefined survey in the Walk-up Experience application, navigate to Walk-up ExperienceAdministrationSurveys.
2. To modify an existing walk-up survey, click the survey name, otherwise navigate to SurveyView Surveys and click New to define a new survey if none of the base-system surveys are optimal for your walk-up location.
3. To modify or complete the form, refer to [Modify a survey
   definition](https://www.servicenow.com/docs/access?context=t_ModifySurveyDefinitions&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
{#configure-walkup-csat-survey__steps_itd_1sc_4db}

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