---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Accept or reject a major incident candidate

# Accept or reject a major incident candidate {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When an incident is proposed as a major incident candidate, a major incident manager
can accept or reject the candidate. The manager accepts a candidate as a major incident if
the incident requires accelerated resolution.

## Before you begin

Role required: major_incident_manager

## Procedure

Perform any of the following actions.  
Note:  
If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/vL8HZs36~TCAlAHAiJ5i~w "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").

| Option | Description |
| Accept a major incident candidate | 1. Navigate to IncidentMajor IncidentsCandidates and open the candidate to be approved. 2. Click the additional actions icon ![Additional actions icon]() and select Promote to Major Incident. {#accept-reject-major-incident-candidate__ol_vwy_12w_3db} Note: * While promoting the candidate, the major incident manager is prompted to enter work notes and business impact. * The incident is promoted to a major incident, and the Major incident state field under the Major incident section is changed from Proposed to Accepted. * The incident is assigned to the user who approves the major incident. {#accept-reject-major-incident-candidate__ul_j4s_3qb_rdb} |
| Reject a major incident candidate | 1. Navigate to IncidentMajor IncidentsCandidates and open the candidate to be rejected. 2. Click the additional actions menu icon ![Additional actions menu icon]() and select Reject Major Incident Candidate. {#accept-reject-major-incident-candidate__ol_cbn_32w_3db} Note: * While rejecting the candidate, the major incident manager is prompted to enter the reason for rejecting the candidate. A notification is sent to the user in the Assigned to field. * The state of the incident remains the same while the Major incident state field is changed to Rejected. {#accept-reject-major-incident-candidate__ul_pht_1cw_3db} |
|-|-|

{#accept-reject-major-incident-candidate__choicetable_r21_xbw_3db}

*[\>]: and then