---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Use Microsoft Teams to make conference calls in Service Operations Workspace

# Use Microsoft Teams to make conference calls in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Microsoft Teams to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.
* **[Start a conference call using Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/~ZTN15VrSyBEmWxmsj4I1Q)**   
  Start a conference call from Microsoft Teams to work towards the resolution of an incident.
* **[Manage Microsoft Teams conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/Wh3wsV4aik6JRMscYxUh1w)**   
  Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
* **[Leave a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/qxzY5hv6m5iLRcOtwzPCsQ)**   
  Leave an active conference call. The call will still be active with other participants.
* **[End a Microsoft Teams conference call in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/V2GBc8x~rdl2q0ELEufHwg)**   
  As a host or a user with the incident manager role, you can end the conference call.
* **[Reinitiate a conference call from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/9ZmLNTWwOWacuITvbaItHA)**   
  Reinitiate a conference call to discuss about the resolution of an incident.
* **[View a conference call recording from Microsoft Teams in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/pgyGDwQMPLCGGaYB_q_SSQ)**   
  View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.