---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate SLA Breakdown definitions

# Activate SLA Breakdown definitions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the SLA Breakdowns plugin (com.snc.sla.breakdowns) if you have the
admin role. This plugin includes demo data and activates related plugins if they are not
already active.

## Before you begin

Role required: admin

## About this task

SLA Breakdowns plugin (com.snc.sla.breakdowns) activates these related plugins if they are not already active.{#activate-sla-breakdowns-plugin__table_lhs_r4d_ndb__entry__2}

| Plugin | Description |
|-|-|
| Service level management \[com.snc.sla\] | Provides the core SLA functionality. SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type. In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA which is typically used to generate notifications. |
[Table 1. Plugins for SLA Breakdowns]

{#activate-sla-breakdowns-plugin__table_lhs_r4d_ndb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-sla-breakdowns-plugin__find-plugins-cmd}
{#activate-sla-breakdowns-plugin__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-sla-breakdowns-plugin__p_cb1_nfg_h1c}
   {#activate-sla-breakdowns-plugin__find-plugin-cmd}
{#activate-sla-breakdowns-plugin__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-sla-breakdowns-plugin__activate-plugin}
{#activate-sla-breakdowns-plugin__activate-plugin}{#activate-sla-breakdowns-plugin__steps_rfx_bf1_2t}
* **[Installed with SLA breakdown definitions](https://servicenow-prod.fluidtopics.net/Qk6l5m~EPKs2n7o0u54pXg#installed-with-sla-breakdowns)**   
  Several types of components are installed with the SLA breakdown definitions.

**Related tasks**   

* [Activate Service Level Management](https://servicenow-prod.fluidtopics.net/4UZSStXfpqU7H8jJ3br9tA "You can activate the Service Level Management plugin (com.snc.sla) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate SLA timeline](https://servicenow-prod.fluidtopics.net/j0oYgb~~g6Ll75Uk_xAcJw "You can activate the SLA timeline plugin (com.snc.sla.timeline) if you have the admin role. This plugin activates related plugins if they are not already active.")
* [Activate Service Level Management - SLA Timer Config API](https://servicenow-prod.fluidtopics.net/7O8CFnnZTyF9lCSv~yKK3A "You can activate the Service Level Management - SLA Timer Config API plugin (com.sn_slm_timer) if you have the admin role.")  
**Related topics**   

* [List of plugins (Australia)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

*[\>]: and then