---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Virtual Agent or chat

# Enable Virtual Agent or chat {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable Virtual Agent to find solutions to your queries quickly and seamlessly, without having to wait on hold or speak with an agent by phone.

## Before you begin

Make sure that you have installed the Virtual Agent plugin \[com.glide.cs.chatbot\] and the plugin is active.

Role required: sn_dex_desktop.admin

## Procedure

1. Navigate to AllDesktop AssistantConfigurationApplication.
2. On the Desktop Assistant page, select the Virtual agent enabled check box.  
   For information on how to configure Virtual Agent, see [Configuring Virtual Agent](https://www.servicenow.com/docs/access?context=configure-virtual-agent&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
3. Select Update.  
   The Virtual Agent or chat icon ![]() appears on the Desktop Assistant header.
4. To open the chat window, select the Virtual Agent or chat icon ![]() from the Desktop Assistant header.  
   For information on how to configure chat branding, see [Set up your Virtual Agent bot's branding](https://www.servicenow.com/docs/access?context=ac-configure-chat-branding&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
{#enable-va-chat__steps_pny_hpr_cyb}

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