---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add an application for monitoring

# Add an application for monitoring {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add an application to the list of all the applications that are being monitored. With a comprehensive view of your applications, you can quickly identify and address issues as they arise.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.  
To add an application to be monitored, verify you have completed the following tasks:

* [Create an ACC registration key](https://servicenow-prod.fluidtopics.net/daTdrcC1k0RcmSpwnJQs~w "Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data collected from the system.")
* Install ACC:
  * [Install ACC for DEX on Windows](https://servicenow-prod.fluidtopics.net/XFmgyhMjdWyqiqt0MZRweA "Install Agent Client Collector (ACC) to work with Digital End-User Experience (DEX) to monitor and collect data, provide insights into system performance, identify issues, and enable proactive maintenance.")
  * [Install ACC for DEX on macOS](https://servicenow-prod.fluidtopics.net/tqYzXi8_OnMytkXKnTJKng "Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance.")
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* [Enable DEX browser extension](https://servicenow-prod.fluidtopics.net/gInyzpRs4jIn~~IxAoU_ew "Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance-based metrics for the web applications.")
{#add-new-application__ul_p3m_1kr_2xb}

Role required: sn_dex.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![]()).
3. On the Application management card, select Configure applications.  
   The list of monitored applications appears.
4. Select NewInstalled app or NewWeb app.
5. On the form, fill in the fields.  
   For more information on each field, see [New web or installed application form](https://servicenow-prod.fluidtopics.net/XvNgyKIRTBONTMOskGt~wg "Using a custom form, you can add an application to be monitored for compliance or performance metrics.").
6. Move the monitoring toggle switch (![Use the toggle switch to activate monitoring for the application.]()) to turn on the reporting.
7. Select Save.

## Result

The application is added to the list of monitored applications.

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