---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Proactive Engagement solution

# Proactive Engagement solution {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The base system solution detects and enables you to resolve high disk usage issues by providing a detailed self-help instruction specific to the operating system.  
There are two base system resolutions provided by the ServiceNow Proactive Engagement.

* Check system disk usage for Windows
* Check system disk usage for Mac
{#proactive-engagement-solution__ul_njl_v4b_1cc}These base system solutions can be accessed from the metric rule tab in the DEX Administration. These metric rules are created to monitor the disk usage on end-user devices and triggers the alert action when it exceeds the set criteria. To use this metric rule for issue detection and employee engagement to enable self-remediation, we need to activate the rule.

1. Navigate to WorkspacesService Operation WorkspaceDEX AdministrationMetric rules.
2. Select Name the rule.
3. Select Active under rule status.
{#proactive-engagement-solution__ol_rbl_1pb_1cc}

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