---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage delivery channel

# Manage delivery channel {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add, edit, and delete delivery channels for notification preference rules in Service Operations Workspace.

## Before you begin

Role required: rota_manager, rota_admin

## Procedure

1. Navigate to WorkspacesService Operation Workspace.
2. Select the Schedules icon.
3. On Schedules page, select On-call Notification preferences and select Edit to add or edit or delete Delivery channels.
4. Select Add New to add a new channel and provide name and email ID.
5. Select Phone numbers tab to add and edit phone numbers.
6. To delete a delivery channel, select the channel from the list and select Delete icon.  
   Important:  
   Deleting a delivery channel removes it from all notification preference rules that reference it. Verify that no active rules depend on the channel before deleting it.
7. Select Save to apply your changes.

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