---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Success score indicators

# Success score indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change Success score contains Performance Analytics indicators for data collection.
Indicators define a performance measurement taken at regular intervals of a business service, an
activity, or organizational behavior. These performance measurements result in a series of
indicator scores over time.  
The following are the Change Success Score indicators that are used to collect data daily for the changes completed on the previous day.

Total Changes
:   The total number of change requests addressed during the time.

Successful changes
:   The number of successfully resolved change requests.

Unsuccessful changes
:   The number of change requests that was not resolved.

Successful changes with issues
:   The number of change requests that was resolved, but had other defects that were not
    addressed.

P1 incidents caused by change
:   The total number of P1 incidents that were reported as caused by one of the changes
    completed by the team.

P2 incidents caused by change
:   The total number of P2 incidents that were reported as caused by one of the changes
    completed by the team.

P3 incidents caused by change
:   The total number of P3 incidents that were reported as caused by one of the changes
    completed by the team.

For more information on the PA indicators, see [Performance Analytics indicators](https://www.servicenow.com/docs/access?context=c_Indicators&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)