---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Roles

# Coaching roles {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign Coaching roles to specify what different users can see and do.
{#cf-coaching-roles__table_nqm_rvp_2fb__entry__3}

| Role | Description | Roles inherited |
|-|-|-|
| sn_coaching.trainee \[Coaching trainee\] | Able to view coaching assessments to which they belong. Able to add work notes in a coaching assessment by clicking Review Assessments. | * skill_user * survey_reader * pa_viewer {#cf-coaching-roles__ul_u5c_yqs_tfb} |
| sn_coaching.coach \[Coaching coach\] | Able to read and write coaching assessments assigned to the coach group to which they belong. Able to assign a training and virtual coaches to a coaching opportunity. Note: The Coaching coach is not able to create a new coaching opportunity. | * sn_coaching.trainee * pa_viewer * sn_lc.catalog_manager {#cf-coaching-roles__ul_qhs_htn_sfb} |
| sn_coaching.admin \[Coaching admin\] | Able to perform all functions. | * sn_coaching.coach * survey_admin * sn_cim_improvement_requester * sn_lc.learning_admin {#cf-coaching-roles__ul_pn2_ktn_sfb} |
| Learning catalog group manager \[sn_lc.catalog_group_manager\] | Grants administrative rights to create, read, or update learning libraries based on groups. | * sn_lc.task_creator * sn_lc.content_writer {#cf-coaching-roles__ul_prs_4wq_npb} |
[ ]

{#cf-coaching-roles__table_nqm_rvp_2fb}