---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure my availability and contact preferences

# Configure my availability and contact preferences {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You specify your availability and the methods to use to contact you for On-Call
escalations. The instance notifies you if an admin overrides your settings for some
reason.

## Before you begin

Role required: itil or admin

## Procedure

1. Navigate to AllOn-Call SchedulingMy Preferences
2. On the Contact Attempts tab, click the + icon and fill in the Availability form.  
   {#config-my-contact-prefs-oncall__table_l4t_lkz_whb__entry__2}

   |   |   |
   |-|-|
   | Name | A unique and meaningful name for this record of your availability settings. |
   | User | The user for whom you are creating the availability (typically yourself). |
   | Active | Option to enable this availability record. Select the check box to activate your availability. |
   | Schedule type | Select an existing availability schedule or create a custom schedule. |
   | Use these fields to create a custom availability schedule: ||
   | Start time | If this shift is not an all-day shift, then specify the start time of your availability. |
   | End time | The end time of your availability. |
   | Repeat on | The time of a single duration. For example, if you select weekly repetitions, specify the days of the week when you are available. |
   | Time zone | The time zone of your availability. Note: The time zone is not editable and is taken from your user's profile. |
   [Table 1. Availability form]

   {#config-my-contact-prefs-oncall__table_l4t_lkz_whb}
3. Click Submit.
4. On the Contact Preferences tab, click the contact Attempt method to configure.  
   The Contact Preferences dialog box appears.
5. Select the contact methods that the instance should use to contact you while you are on-call.  
   The methods you select are the contact methods that the instance should use for this contact attempt. Depending on your instance configuration, you can specify any or all of the following notification methods:
   * SMS text
   * Email
   * Slack
   * Voice
   * Microsoft Teams. For information on setting up this channel, see [Set up Microsoft Teams as a contact method for an on-call escalation](https://servicenow-prod.fluidtopics.net/lIbQLjQg~vLgEJzEvkGmJQ "Enable users to receive Microsoft Teams notifications for an on-call escalation.").
   * Mobile push. For information on setting up this channel, see [Set up mobile push as a contact method for an on-call escalation](https://servicenow-prod.fluidtopics.net/UrFNjB2iQvGz_JxDWl1Zjw "Enable users to receive mobile push notifications for on-call escalations.").
   {#config-my-contact-prefs-oncall__ul_i2r_xjz_jlb}
6. Repeat the process for each contact attempt.  
   Note:  
   Admins can specify overrides of your contact methods for all members of your group. Override settings appear on the Contact Overrides tab.

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