---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a custom device action

# Create a custom device action {#ariaid-title1}

Release version: Australia  
Updated May 15, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a custom device action to provide a self-service option for end users to maintain optimal device and application performance even when no issues are detected.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. Create an issue configuration.  
   For more information, see [Create DEX Self-service issue configuration](https://servicenow-prod.fluidtopics.net/etI4sH1_j6y3yGM8OHM_8g "Create issue configurations for DEX Self-service to self-solve issues specific to your organization that are not included in the base system resolutions.").
2. Enable the issue configuration for DEX Self-service.  
   For more information, see [Enable issue configurations for DEX Self-service](https://servicenow-prod.fluidtopics.net/TG25jyV3013t0DOdsTYRzQ "Enable issue resolutions for DEX Self-service to enable end users to self-solve device, application, and connectivity issues.").
3. Create a remedial action.  
   For more information, see [Create a remedial action](https://servicenow-prod.fluidtopics.net/90N3Krt56b2OJ2tzKaH8Qg "Create your custom remedial actions from Check Definitions to resolve end-point related issues using Playbook.").
4. Create a device action.  
   For more information, see [Configure device actions](https://servicenow-prod.fluidtopics.net/I217zhpALukm84jRP1W0oA "Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.").  
   Note:  
   Only issue configurations linked to a supported remedial action are available when creating device actions.
5. **Optional:** Verify the configuration.
   1. Access an interface that supports self-service using device actions.  
      For example, Employee Center.
   2. Locate the new device action.
   3. Select the device action and confirm if the correct remediation is triggered and the action completes without errors.
   {#create-dss-device-action__substeps_mql_rf4_gjc}
**Related reference**   

* [Custom device action example](https://servicenow-prod.fluidtopics.net/9wxxwLEjlyfdhGUWhC8J2Q "Creating a device action that enables employees to reconnect to their VPN on Windows devices and restore access to internal resources from Employee Center without contacting the service desk.")