---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Problem management properties

# Problem management properties {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Problem Management properties are
used to control features such as creating problem task on a closed problem and reanalyzing a
closed or a canceled problem.
These properties are available at ProblemAdministrationProblem Properties.{#problem-mgmt-properties__table_wtc_fkl_pfb__entry__2}

| Property | Description |
|-|-|
| Problem State Transition Properties ||
| Accept Risk moves the Problem to Closed state instead of Resolved state problem.acceptrisk.move_to_closed | * Type: true or false * Default value: true {#problem-mgmt-properties__ul_xtc_fkl_pfb} |
| Can create a Problem Task on a Closed Problem? problem.closed.can_create_tasks | * Type: true or false * Value: true or false * Default value: false {#problem-mgmt-properties__ul_qgr_szl_pfb} |
| Who can Re-analyze a Canceled Problem? problem.closed.role.reanalyze_from_canceled | * Type: choice list * Default value: problem_manager {#problem-mgmt-properties__ul_ey3_vzl_pfb} |
| Who can Re-analyze a Risk Accepted (Closed state) Problem? problem.closed.role.reanalyze_from_closed_riskaccepted | * Type: choice list * Default value: problem_manager {#problem-mgmt-properties__ul_ozj_zzl_pfb} |
| Who can Re-analyze a Completed Problem? problem.closed.role.reanalyze_from_completed | * Type: choice list * Default value: problem_manager {#problem-mgmt-properties__ul_ptp_c1m_pfb} |
| Problem Task State Transition Properties ||
| Cancel open Problem Tasks when closing a Problem problem.closed.cancel_open_tasks | * Type: true or false * Value: true or false * Default value: true {#problem-mgmt-properties__ul_okx_f1m_pfb} |
| Who can Re-assess a Completed or Canceled Problem Task? problem_task.closed.role.reaassess_from_closed | * Type: choice list * Default value: problem_coordinator {#problem-mgmt-properties__ul_hl3_31m_pfb} |
| Can Re-Assess a Problem Task on a Closed Problem? problem_task.closed.can_reassess_on_closed_problem | * Type: true or false * Default value * Upgrade: true * New instances: false {#problem-mgmt-properties__ul_mqj_lkf_yrb} {#problem-mgmt-properties__ul_vmb_jkf_yrb} |
| Problem Related List Properties ||
| List of related task records (comma-separated) to track as fixes for this Problem. Used to notify the Coordinator when all the related fix records are Completed or Canceled. E.g. change_request.parent problem.fix.records | * Type: string * Default value: change_request.parent, rm_defect.parent, rm_release.parent, rm_enhancement.parent, sn_cim_register.source_id {#problem-mgmt-properties__ul_ozj_m1m_pfb} |
| List of related task records (comma-separated) to move over when a problem is marked as a duplicate of another. E.g. incident.problem_id problem.duplicate.records_to_move | * Type: string * Default value: incident.problem_id, sn_customerservice_case.problem, problem_task.problem {#problem-mgmt-properties__ul_cxk_q1m_pfb} |
| Who can relate closed Incidents to a Problem? problem.role.relate_closed_incidents | * Type: choice * Default value: * Upgrade: Nobody * New instances: Problem coordinators {#problem-mgmt-properties__ul_cmd_q4n_frb} {#problem-mgmt-properties__ul_pwc_44n_frb} |
| Problem Created from Incident Properties ||
| List of attributes (comma-separated) that will be copied from the incident to create a new problem com.snc.problem.create_from_incident.attributes | * Type: string * Default value: number, description, short_description, cmdb_ci, impact, urgency, priority, company, sys_domain, business_service, category, subcategory {#problem-mgmt-properties__ul_xnt_t1m_pfb} |
| Problem Created from Interaction Properties ||
| Create saved problem com.snc.problem.create_from_interaction.save | * Type: Boolean * Default value: * Upgrade customers: No * New customers: Yes {#problem-mgmt-properties__ul_s5t_ssx_jrb} {#problem-mgmt-properties__ul_hhx_3sx_jrb} |
| Allow problem creation from interaction glide.problem.interaction.allow_create | * Type: true or false * Value: true or false * Default value: false {#problem-mgmt-properties__ul_ggb_m2r_hsb} |
[Table 1. Properties for Problem Management]

{#problem-mgmt-properties__table_wtc_fkl_pfb}

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