---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Track experience scores

# Tracking digital experience using Digital Experience Score dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get insights into the digital experience of your employees using the Digital Experience Score dashboard. You can drill down into the device and application health data to create informed action plans if the employee experience needs improvement.
You can create your own reports by following the Performance Analytics reporting guidelines using tables and filters in Digital Experience Score to get more detailed information. For more information, see [Using reporting](https://www.servicenow.com/docs/access?context=c_GenerateReports&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).

For more information about DEX Score tables and filters, see the [DEX Score - Generate reports to fetch impacted devices \[KB1808487\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1808487) article in the Now Support
Knowledge Base.
Figure 1. Digital experience score
* **[Track application experience scores](https://servicenow-prod.fluidtopics.net/Grxr3z7iXzcjthAJA6vDDw)**   
  Track and drill down into the quantitative and qualitative data on the Digital Experience Score dashboard to gain a comprehensive view into employee experiences of using work applications.
* **[Track experience scores of an individual application](https://servicenow-prod.fluidtopics.net/W1OdaNm13gyx2naZnvs9zA)**   
  Track and drill down into the quantitative and qualitative data of an application's metrics to gain a comprehensive view into employee experiences of using it.
* **[Track device experience score](https://servicenow-prod.fluidtopics.net/m6WrJ0HB~yUZOqyeytmfaw)**   
  Track and drill down into the quantitative and qualitative data on the Digital Experience Score dashboard to gain a comprehensive view into employee experiences of using work devices.
* **[Track experience scores of an individual device group](https://servicenow-prod.fluidtopics.net/v6HkPgCiI6OnJt0oXvZupg)**   
  Track and drill down into the quantitative and qualitative data of a device group's metrics to gain a comprehensive view into employee experiences of using the devices.