---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure a communications template for SMS in Major Incident Management

# Configure a communications template for SMS in Major Incident Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure a communication template for SMS in Major Incident Management to help reduce the efforts and time spent in creating and composing communication SMS.

## Before you begin

Major Incident Management must be installed and activated in Service Operations Workspace. For more information, see [Activate Major Incident Management in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/7M1QOBxnRZQk2rD0e9tVXw "Activate the Major Incident Management (app-sow-mim) plugin in Service Operations Workspace using Admin Center.").

Role required: admin

## Procedure

1. Navigate to AllService Operations WorkspaceConfigurations.
2. On the Admin Center page, navigate to the configuration page for Major Incident Management through either the Overview tab or the Configurations tab.
   * In the Overview tab, select Configure for Major Incident Management.
   * In the Configurations tab, select Major Incident Management.

   {#configure-comm-template-sms-mim-sow__choices_s3n_3hd_bbc}  
   The configuration page displays all configurable features in Major Incident Management.
3. In the Communications Template section, select Configure SMS.  
   The Notify SMS template page displays a list of available communication SMS templates. For more information on Notify, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
4. Select New.
5. On the form, fill in the details.  
   {#configure-comm-template-sms-mim-sow__table_o4l_4hw_y1c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the SMS template. |
   | Table | Table on which the SMS template is used. Note: By default, the value is the Incident Communication Task \[incident_alert_task\] table. |
   | Template | Content added in the body of the SMS. |
   | Select Variables | Field variables added to the Template. |
   [Table 1. SMS configuration form]

   {#configure-comm-template-sms-mim-sow__table_o4l_4hw_y1c}
6. Select Submit.  
   The SMS template record is added to the list of available communication SMS templates.

*[\>]: and then