---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Communication channel definition

# Communication channel definition {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can define a communication channel for each communication task. The communication channel determines which mode of communication to use for the task when a plan is attached to an incident. The modes of communication
available are: email, SMS, conference, and Slack.

For information on how to create a communication channel definition, refer to [Create communication channel definition](https://www.servicenow.com/docs/access?context=create-comm-channel-definition&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) .