---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Log in to ITSM Mobile Agent

# Log in to ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access ITSM Mobile Agent on your mobile to manage incidents, view, and
update on-call schedules.

## Before you begin

Roles required: none

Ensure that ITSM Mobile Agent is installed from ServiceNow Store onto your instance. For more information, see [Install ITSM Mobile Agent](https://servicenow-prod.fluidtopics.net/TJ7iICp2P8bpOlYrlEQweg "You can install the ITSM Mobile Agent application (sn_itsm_mobile_agt) if you have the admin role. The application installs related plugins if they are not already installed.").

On your mobile, install the ServiceNow Agent app (from Apple
App Store or Google Play Store). For more information about this app,
see [Mobile Agent](https://www.servicenow.com/docs/access?context=mobile-experience&version=australia&pubname=australia-mobile&ft:locale=en-US).

## Procedure

1. Tap the mobile app icon on your device, and then tap the plus button to login to an instance.
2. In the instance address field, enter the instance address in one of two ways:  
   {#install-itsm-mobile-app__table_m3k_jk4_gmb__entry__2}

   | Option | Description |
   |-|-|
   | Manual input | Type the instance address in the instance address field. Note: You do not need to include <kbd class="ph userinput">service-now.com</kbd> at the end of the instance name. |
   | Scan QR code | Tap the QR icon (Scan a QR code), and then scan the QR code given by your administrator. |
   [ ]

   {#install-itsm-mobile-app__table_m3k_jk4_gmb}
3. **Optional:** Enter a nickname for this instance.  
   If you have multiple instances added to the device, nicknames can help you quickly locate a ServiceNow AI Platform instance.
4. Tap Save and Login.  
   The ITSM Mobile Agent landing screen opens. You can search for incidents, change tasks and more using the search bar on top of the landing screen.
{#install-itsm-mobile-app__steps_dsg_gck_yfb}