---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a release for a product or service

# Create a release for a product or service {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Create a product or service release when all planned product enhancements and product features are ready.

## Before you begin

* [Define release scope using product enhancements](https://servicenow-prod.fluidtopics.net/BdiQCTjE_gYc108vUhfm_w "Define the release scope of products and services by adding features, enhancements, and work items.​")
* [Complete the release planning](https://servicenow-prod.fluidtopics.net/VH1JgGIitsFFCnJ~DY5jcA "Move product enhancements into different releases of the product or service to plan the scope of your release.") by moving enhancements into different releases

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Role required: sn_dpr_model.product_manager

## About this task

If product-level release settings are configured, only the templates and calendars specified for the product are available during release creation. To configure release settings for a product, see [Configure product-level release settings](https://servicenow-prod.fluidtopics.net/FoefNIUTeEAzacTXqkkjGw "Configure release settings for a product or service that are applied whenever a release is created or executed for that product.").

Releases can follow a timeline-oriented and stage-oriented release process. For more information, see [Release for a product or service](https://servicenow-prod.fluidtopics.net/4cqIPw2cfXhTc46s6xOlrQ "A release groups all the tasks (projects, epics, stories, enhancements, defects, problems, incidents, and so on) planned for a specific version of a product or service. Digital Product Release provides two different processes: timeline-oriented and stage-oriented, to help you in executing your releases.").

For creating a release for multiple products using the wizard, see [Create a release with a wizard](https://servicenow-prod.fluidtopics.net/mp~y_KD_gRfb0z68m_QNEQ "Create a release for one or more products or services with the help of a wizard. The wizard guides you through the entire release creation process.").  
Note:  
Release readiness target and Release target are used interchangeably. Both terms refer to the same concept - release readiness target date.

## Procedure

1. Navigate to WorkspacesDigital Product Release Workspace.
2. Create a release for a product version from the Release planning page or the Releases list view.

   | Option | Steps |
   | From the Release planning page of a product | 1. Select the products and services icon (![Products and services icon.]()). 2. Select a product or service from the list to open. 3. Select Release planning. 4. Select the sub menu icon (![Sub menu icon.]()) on a version lane and select the Create release menu option. {#dpr-create-release__ol_qs3_ksr_lyb} |
   | From the Releases list view | 1. Select the releases icon (![Releases icon.]()). 2. Select the more actions icon next to the Create release button and then select Quick create. {#dpr-create-release__ol_jwz_msr_lyb} |
   |-|-|

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3. In the dialog box, fill in the fields.  
   For more information on release field descriptions, see [Release form](https://servicenow-prod.fluidtopics.net/oSGkyXyOjq7X~aBEhFYdAg "Product managers or release admins can create a release for a product or service version in Digital Product Release.").
4. Select Confirm.

## Result

* A release is created in the Draft or Pending state based on the following conditions:
  * If all fields on the form are filled, the release is created in the Pending state and opens in the Release Dashboard page.
  * If either the Release template or Release readiness target fields, or both, are empty, the release is created in the Draft state.

    You can finish creating the
    release later from the Release Planning page or from the Releases list.
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* If you have selected a timeline-oriented release template, then the following options might apply as defined in the template:
  * If available, the schedule from the template is applied to the release. The actual working days for the phase and release are calculated by considering the holidays and weekends in the schedule. When considering the holidays for calculating phase or release durations, a release is not created if:
    * The start date of the release or its phase falls in the past.
    * The duration exceeds the max duration defined in the system property.

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    In that case, you have to select another schedule or adjust the holidays. For more information, see [Holiday schedules in a release](https://servicenow-prod.fluidtopics.net/veJgUxzKWcDCbfijQTVgZA "You can associate a holiday schedule with a release so that the phase and release durations are calculated considering non-working days.").
  * Any key dates from the template are added to the release. The date of each key date is calculated using the number of days from the start or end of the phase specified in the release template.  
    Note:  
    If the release has a holiday schedule and a key date from the template falls on a holiday, the last workday before or after the holiday is considered as the revised key date.
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* If an out-of-band release is created on a date that already has a release target, it uses that release target. However, if there's no release target for that date, one is created, when the system property sn_dpr.out_of_band_release_allowed is set to true. The release admin for this new release target is the same as the one for the selected release calendar.
* Any artifacts associated with the product or release are added to the release. For more information, see [View and manage data from external tools](https://servicenow-prod.fluidtopics.net/US4~6lrcVYjlLvG2Cn1XEw "View and manage data coming from the DevOps application corresponding to your product that has been imported through external tools.").

  You can add or remove artifacts from a release as needed. For more information, see [Manage artifacts in a release](https://servicenow-prod.fluidtopics.net/5UmA12YMlnKS0vh~9NRo8g "Add or remove artifacts from a release.").
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**Related tasks**   

* [Configure product-level release settings](https://servicenow-prod.fluidtopics.net/FoefNIUTeEAzacTXqkkjGw "Configure release settings for a product or service that are applied whenever a release is created or executed for that product.")

*[\>]: and then