---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

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bundleId :

    - itsm

workflow :

    - Technology


---

# Incident Management integrations

# Incident Management integrations {#ariaid-title1}

Users of an incident management solution need to have access to a multitude of features
so that they can address specific challenges directly. Incident Management integrations
aims to fully integrate and automate your incident response system.
* **[Universal Request integration - Incident Management](https://servicenow-prod.fluidtopics.net/xCkZQ4b2yO6dWJu89TC9og)**   
  Incident Management integrates with Universal Request to provide incident-related service as unified services to users. The integration helps users to have a single service desk.