---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install DEX Score

# Install Digital Experience Score {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Digital Experience Score application (sn_dex_score) if you have the admin role. The application includes demo data that you can load after the installation is complete. It also installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the Digital Experience Score application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

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Role required: admin

## About this task

The following items are installed with Digital Experience Score:

* Plugins:ITOM Java Utilities (com.itom.jutils)

* Store applications:
  * Digital Experience Feedback Survey (sn_dex_feedback_sur): This app is installed with Digital Experience Score and is used to send the surveys to employees to collect feedback on their digital experience.

    For more information, see [Components installed with Digital Experience Feedback Survey](https://servicenow-prod.fluidtopics.net/AD9HbEci5YfJedGsDSPI0g "Several types of components are installed with activation of the Digital Experience Feedback Survey app, including tables and user roles. DEX Score uses the Digital Experience Feedback Survey application for configuring and storing survey information sent to employees.").
  * Digital End-User Experience: The Digital End-User Experience (DEX) suite offers proactive visibility to help you understand and improve the end-user experience across your organization. It includes Application \& Device Health, DEX Content Playbook, and Desktop Assistant, combined to provide unique benefits to diagnose and address any negative experiences.
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* Roles
* Scheduled jobs
* Tables
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For more information, see [Components installed with Digital Experience Score​](https://servicenow-prod.fluidtopics.net/eYDoujOlt34xebpvWJVpYw "Several types of components are installed with activation of the Digital Experience Score​ app, including tables and user roles.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Digital Experience Score application (sn_dex_score) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-dex-score__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.
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## What to do next

Load the demo data for Digital Experience Score. For more information, see [Load Digital Experience Score​ demo data](https://servicenow-prod.fluidtopics.net/KwSgm5toeGHf4ccc3gIXqw "Load the demo data for Digital Experience Score​ after installing the application.").

Demo data comprises the sample records that describe application features for the common use cases. Load the demo data when you first install the application on a development or test instance.
* **[Load Digital Experience Score​ demo data](https://servicenow-prod.fluidtopics.net/KwSgm5toeGHf4ccc3gIXqw)**   
  Load the demo data for Digital Experience Score after installing the application.
* **[Delete Digital Experience Score​ demo data](https://servicenow-prod.fluidtopics.net/JTSwbCWc1NwsnKZNCvLPyw)**   
  Delete the demo data for Digital Experience Score when you no longer need it.

*[\>]: and then