--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Create a service # Create a service in Service Portfolio Management {#ariaid-title1} Release version: Australia Updated June 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Create services that benefit and add value to your internal organization and external customers and users. ## Before you begin Role required: portfolio_admin or service_editor ## About this task All occurrences of the table and reference field label Business Service throughout the product have changed to Service. For example, the Business Service form has changed to Service form. This change is for new instances only and doesn't affect existing upgraded instances. Note: You can also create and edit services and service offerings by using the Service Builder application. Service Builder provides a walk-through experience with contextual help along the way. For more information, see [Service Builder](https://servicenow-prod.fluidtopics.net/qug~MeYO8P4ze3SZeDwSVQ "Create and edit services and service offerings using the ServiceNow Service Builder application. Service Builder is an interactive, guided experience as you create and edit services and service offering details. Even though Service Builder is a feature of Service Portfolio Management, its plugin is part of the Digital Portfolio Management list of products in the ServiceNow Store."). ## Procedure 1. Navigate to AllService Portfolio ManagementServices and select New. Alternatively, to edit an existing service, select the name of the service to open the form. Change any of the form field data as needed. To delete an existing service, select the Delete button in the form header. 2. On the form, fill in the fields. {#create-or-modify-SPM2-services__table_tdm_5n2_4gb__entry__2} | Field | Description | |-|-| | Name | A unique name that reflects the nature of the service. | | Service portfolio | Service portfolio this service is associated with. | | Taxonomy node | Taxonomy leaf node within a portfolio this service is associated with. | | Phase | Phase that the service is in. Available values are: Pipeline, Catalog, and Retired. | | Status | That status of the service phase. | | Short Description | Type of service. Available values are: Business Service, Technical Service, and Application Service. | | Owned by | The service owner responsible for this service in the organization. | | Delivery manager | The delivery manager for the service. | | Business relation manager | Relationship manager for this service. | | Important: The following two fields only appear if you're using the deprecated Service Owner Workspace plugin. || | Performance score | Most recent performance score. Populated after the service is active. The performance score is calculated by a nightly script and can't be changed. | | CSAT score | Customer service feedback score. | [Table 1. Service form header] {#create-or-modify-SPM2-services__table_tdm_5n2_4gb} 3. Select the General tab. 4. On the form, fill in the fields. {#create-or-modify-SPM2-services__table_z2x_pc4_h4b__entry__2} | Field | Description | |-|-| | Number | Automatically generated unique identification for a new service record. Its value consists of a 'BSN' string and a unique number. Other forms and scripts can reference this identification. The Number field is visible with the Service Portfolio form view. Note: The Number field in service records that were created before the field was added, is null. | | Version | Version of the service. | | Aliases | Other names used for this service. | | Service classification | Type of service. Available values are: Business Service, Technical Service, and Application Service. | | Consumer type | Type of consumer. Available values are: Internal, External, and Internal and External. | | Start date | Date the service is available. | | End date | The date the service is retired. | | Last review date | The date the service was last reviewed. | [Table 2. Service form General tab] {#create-or-modify-SPM2-services__table_z2x_pc4_h4b} 5. Select the Team tab. 6. On the form, fill in the fields. {#create-or-modify-SPM2-services__table_imn_f24_h4b__entry__2} | Field | Description | |-|-| | Delegate | A person authorized to manage the service on behalf of the service owner. You may select more than one delegate. | | Business contact | Person to contact for issues related to this service. | | Vendor | The vendor providing this service. | | Stakeholders | People with an interest or concern regarding this service. | [Table 3. Service form Team tab] {#create-or-modify-SPM2-services__table_imn_f24_h4b} 7. Select the Business Need tab. 8. On the form, fill in the fields. {#create-or-modify-SPM2-services__table_qvr_hf4_h4b__entry__2} | Field | Description | |-|-| | Business need | Business need this service supports. | | Business criticality | Criticality level that defines the importance of the service in your organization. | [Table 4. Service form Business Need tab] {#create-or-modify-SPM2-services__table_qvr_hf4_h4b} 9. After completing the form, select and hold (or right-click) the header bar and select Save from the pop-up menu. The related lists for the service appear. View associated or create the following: * Offerings * In Scope * Out of Scope * Services I depend On * Services Dependent On Me * Incidents * Problems * Change Requests * Other tasks * Knowledge Articles * Service Offering Node Weights * Improvement Initiatives {#create-or-modify-SPM2-services__ul_l5n_jhd_gkb} 10. Select Submit to save your service or select Update after editing a service. {#create-or-modify-SPM2-services__steps_qnn_qn2_4gb} *[\>]: and then