---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Associate CIs with Problem

# Associate CIs with Problem {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Associate multiple affected or impacted configuration items (CIs) to a problem to
find out all the CIs that are affected by the same problem.

## Before you begin

Role required: itil, sn_problem_write, admin, problem_admin, problem_coordinator or
problem_manager

## About this task

Use the Configuration Item field when there is a single,
primary CI that is the cause of the problem and the Affected CIs or the Impacted Services/CIs related list
when multiple CIs are affected by the problem.

## Procedure

1. Navigate to AllProblemOpen.
2. Open the problem record to which you want to associate CI items.
3. Perform the following actions:  
   {#add-multiple-cis-to-problem__table_eh3_nlr_clb__entry__2}

   | Options | Procedures |
   |-|-|
   | Configuration item | 1. Click the lookup icon (![Lookup icon]()). 2. Select configuration item. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release. {#add-multiple-cis-to-problem__ol_ob5_vyw_llb} |
   | Affected CIs | 1. Click Add. 2. Select configuration items. Note: By default, Service Offering is filtered out and CIs with Principal Class are selected. The Principal Class filter functionality is applicable to the new customers starting the Paris release. 3. Click Add Selected. {#add-multiple-cis-to-problem__ol_t1f_jlg_llb} |
   | Impacted Services/CIs | 1. Click Add. 2. Select configuration items. Note: By default, Service Offering is filtered out. 3. Click Add Selected. {#add-multiple-cis-to-problem__ol_rr4_xlg_llb} Note: If the Impacted Services/CIs is not visible on the form, [configure the form layout.](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US) |
   [Table 1. Associate CI items]

   {#add-multiple-cis-to-problem__table_eh3_nlr_clb}
{#add-multiple-cis-to-problem__steps_pnt_g44_llb}

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