---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Issue configuration field descriptions

# DEX Self-service issue configuration form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The DEX Self-service issue configuration form presents elaborate data on the form's fields and their corresponding descriptions.
{#dex-self-service-issue-config-form__table_vs3_yqb_y2c__entry__2}

| Field | Description |
|-|-|
| Title | The name of the issue configuration. It is used to identify the issue in the system. |
| Action Applicability | Determines how the issue configuration is used. * Diagnose: Used for diagnostic device health checks. * Device actions: Used for device actions. Note: If you select Device actions, the Evaluation criteria and Evaluation metrics fields are not available. * Both: Used for both diagnostic checks and device actions. {#dex-self-service-issue-config-form__ul_znh_tcw_y2c} |
| Category | The device health category that classifies the issue. |
| Subcategory | The subcategory that further classifies the issue within the selected category. |
| Type | Indicates whether the issue relates to a device or an application. |
| Device OS | The operating system the issue applies to. * Windows * macOS * Both Windows and macOS |
| User applicability | Determines the users who can view and use the issue configuration. * End user: The action is visible to employees in Employee Center, Desktop Assistant, and ServiceNow Otto. * Service desk agent: The action is visible to agents in the agent workspace only. * Both end users and service desk agents. |
| Enabled in DEX ServiceNow Otto topic | Determines whether the issue is available in Virtual Agent interactions. |
| Enabled in EC Self-service | Determines whether the issue is available in the Employee Center self-service portal. |
| Evaluation metric | The metrics used to evaluate the issue. Multiple metrics can be selected. DEX Self-service checks all selected metrics and determines whether the device health status is Good, Average, or Poor. For more information, see [Customize metric definitions](https://servicenow-prod.fluidtopics.net/hhY48MsMSmBVsoPaFU8i5w "Customize the base system metric definitions based on your business requirements."). |
| Evaluation criteria | The metric configuration ID and threshold value used to evaluate the issue condition. |
| Issue Description | A description of the issue that appears in the end-user experience. |
| Resolution | The resolution code that defines how the issue is resolved. Resolutions are configured in Proactive Engagement. For more information, see [Configuring Proactive Engagement resolutions with DEX](https://servicenow-prod.fluidtopics.net/RjPh94hOsh~U4lqKRfcxSw "Metric rules help the organization by setting the criteria and trigger alerts when the device or the application monitored deviates from the specified metrics."). |
[Table 1. DEX Self-service issue configuration form]

{#dex-self-service-issue-config-form__table_vs3_yqb_y2c}