--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM # List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Migration of the list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the tables and the migration process. ## List declarative actions {#list-actions-migration-itsm-aw-sow__section_ixf_vdm_ccc} The declarative action framework integrates core UI behaviors such as client actions or server scripts into workspace forms, fields, lists, and lists without editing the code. For more information about types of declarative actions and how to create these actions, see and . ## Table used for migration {#list-actions-migration-itsm-aw-sow__section_mvy_scj_dcc} Action Assignment \[sys_declarative_action_assignment\]: Contains all list action settings. ## Conditions for migration {#list-actions-migration-itsm-aw-sow__section_k5c_mqw_dcc} Conditions: Action model = List workspace = Agent Workspace table = ITSM tables {ys_id of the supported ITSM tables: 600f5e889f320210db9f618dfa0a1cbd} and Global table view != sow and sow_new_record (As we are assuming sow related view isn't customized in ITSM Agent Workspace) ## How the migration works {#list-actions-migration-itsm-aw-sow__section_kt5_wcj_dcc} The following are the list actions available in ITSM Agent Workspace: * Client script * Server script * Client action * UI component {#list-actions-migration-itsm-aw-sow__ul_ob1_bdj_dcc} * **[Migrate the client script from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/XXX5fSI_a2WyIwOq18gl5A)** Configure the client script to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM. * **[Migrate the server script from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/szCo~7~gspHCt6K9XpEIqg)** Configure the server script to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM. * **[Migrate the client action from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/RHcG3Kyx3Jior5L9brD5sA)** Configure the client actions to migrate list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM. * **[Migrate the UI component from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/USS~9WsEdYilyZuAAL3wZA)** Configure the UI component to migrate list actions from ITSM Agent Workspace to Service Operations Workspace (SOW) for ITSM. * **[Perform post-migration tasks for list actions](https://servicenow-prod.fluidtopics.net/LkQAg0xjgwmjiD9KWFAnlw)** Verify that the list actions in Service Operations Workspace (SOW) are consistent with the list actions in ITSM Agent Workspace (ITSM AW) and they're ready for use in SOW. You can update the migrated list actions settings in SOW based on your requirements. **Related reference** * [Migration of UI actions and layouts from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/TG0dTdcaNVmz09a1BHGDVw "Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the eligible UI actions and layout records for migrations, and the migration process.") * [Ribbons migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/oDKnXNFnxP~n2KRdqKL1HQ "Migration of the ribbons from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying ribbons records for migration, and the migration process.") * [Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/auh80L5XsyXmO9LIUql2hQ "Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the view rules for migrations, and the migration process.") * [New record menu items migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/O0rHJ4_5Gmkr9LoqHREfqA "Migration of the new record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying new record menu items for migrations, and the migration process.") * [Migration of highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/whYNjUgAzdzDldsh5DHitQ "Migration of the highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying eligible highlighted field records for migrations, and the migration process.") * [List categories and modules migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/8AyVuNGsZoGkOg_Bk5QtyQ "Migration from ITSM Agent Workspace to Service Operations Workspace (SOW) for ITSM includes identifying the required tables, highlighted field records for migrations, and the migration process.") * [Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/zjk88B4f1GP~gtGJtigbhA "Migration of the form headers from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migration process. Form headers provide an overview of the record.") * [Migration of search configurations from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/dNvwVAHJS5nXWf0cxoDslw "Migration of the search configuration from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the eligible form header records and the migration process.") * [Migration of Agent assist from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/rO93nSkRs_8unOaTwzCZZA "Migration of the Agent assist from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migrations process.") * [Migration of Related list declarative actions from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/Q4z2YCkLcfE1rPokGE3Cwg "Migration of the related list declarative actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.") * [Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/CV_AbBGYpgr~ezEp3qXjpw "Migration of the field decorators actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.")