---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Mass Update CI

# Mass Update CI {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Mass Update CI plugin enable users to apply the same update to a set of CIs for a specific CI class. The Change Management - Mass Update CI plugin is intended to be used when the Change Management - State Model plugin is
activated.  
To use these features, activate the Change Management - Mass Update CI plugin.  
Note:  
This feature is available for normal and emergency changes only.

When you activate the Change Management - Mass Update CI plugin, the Mass update CI class check box appears on the Change Request form. When selected, the
Mass update CI class tab appears and allows changes to be proposed
against the configuration items that match that class associated with the affected CI's
related list in that change.  
When the change moves to the Implement state, the required update for each CI related to the Change Request is created. These updates can then be applied in the Implement or Review state.  
Note:  
You cannot add or delete a CI when the change request in the In-progress state and is not approved.
**Related concepts**   

* [Legacy: State model and transitions](https://servicenow-prod.fluidtopics.net/eEnXKkuIAPsBuC6J~pHW6A "Change Management offers a state model to move and track change requests through several states.")  
**Related tasks**   

* [Activate Change Management - Mass Update CI](https://servicenow-prod.fluidtopics.net/YpGcT2Gtpa~3ZVzSlIuAMg "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Associate multiple CIs with a change request](https://servicenow-prod.fluidtopics.net/mGIgnQbkoaECjBvd8FLMBA#t_AssociateMultipleCIs "You can associate multiple impacted or affected CIs with a single change request.")  
**Related topics**   

* [Configure a form](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US)