---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Get started with AI search in new or zBoot instances

# Get started with AI search in new or zBoot instances {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable intelligent query features that help agents to quickly find the required
answers in ITSM Mobile Agent in new or restarted instances.

## Before you begin

Role required: ais_admin or admin

## About this task

AI search is enabled by default in the base system for new and restarted instances.
You must publish the associated search profile.

## Procedure

1. To ensure AI search is enabled, navigate to AllAI SearchAI Search Status.  
   Figure 1. AI Search
2. Publish the AI search-related search profile.
   1. Navigate to AllAI SearchSearch ExperienceSearch Profiles.
   2. Click ITSM Mobile Agent Search Profile.
   3. Click Publish.
   {#get-started-ais-zboot-itsm-mobile-agent__substeps_azb_b35_2wb}

*[\>]: and then