---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Using the Service Desk Team Dashboard

# Using the Service Desk Team Dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Service desk managers can use the Service Desk Team Dashboard to view key performance metrics, including incident and requested item backlog, and team MTTR.
You must have the service_desk_manager role to view the Service Desk Team Dashboard.  
Key performance metrics include:

* Backlog status for both incidents and requested items.
* Team performance metrics:
  * Team MTTR.
  * Incidents that missed SLA.
  * Reassigned tickets
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You can filter performance data by assignment group and date range.