---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Roles installed with Service Builder

# Roles installed with Service Builder {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Roles are added to Service Builder with the activation of ServiceNow®
Service Portfolio Management.

## Roles

Note:  
If you're able to edit a service, you can also edit child offerings, even if you don't directly own the offering. As long as you can edit a service, you can edit any of its child offerings.
{#service-builder-roles__table_b5b_mt1_sbc__entry__2}

| Role | Description |
|-|-|
| Service admin | The service admin role can create services and edit any services, even services that they didn't create. |
| Service author | The service author role can create services and edit the services that they create. |
| Service editor | The service editor role can edit services that they own. They can't create services. |
[Table 1. Service Builder roles]

{#service-builder-roles__table_b5b_mt1_sbc}Service Builder is a feature of Service Portfolio Management. Its plugin (sn_service_builder) is activated from the base system and activates related plugins that aren't already active.  
Note:  
Even though Service Builder is a feature of Service Portfolio Management, its plugin is part of the Digital Portfolio Management list of products in the ServiceNow Store.
**Related reference**   

* [Installed with Service Portfolio Management](https://servicenow-prod.fluidtopics.net/wvasE8KorcEeUUtUxQn4sA "Service Portfolio Management Core is active by default for users with ITSM licenses. Service Portfolio Management Foundation is administrator activated and enables you to document portfolios, taxonomies, services, and service offerings using a standardized, structured format.")