--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM # Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Migration of the form headers from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migration process. Form headers provide an overview of the record. ## Tables used for migration {#form-headers-migration-itsm-aw-sow__section_ejk_ycj_dcc} {#form-headers-migration-itsm-aw-sow__table_pjz_1dj_dcc__entry__2} | Table Name | Description | |-|-| | sys_aw_form_header | Table that contains all the form headers. | | sys_ux_header_config | Table that contains all the form header configurations mapped to a particular configurable workspace such as SOW Header Configuration. | | sys_ux_m2m_workspace_header_ux_header_config | Table which contains the mapping information that exist between sys_aw_form_header and sys_ux_header_config tables. This enables you to define and identify which form headers are applicable to a particular workspace. | [ ] {#form-headers-migration-itsm-aw-sow__table_pjz_1dj_dcc} ## How the migration utility identifies form headers for migration {#form-headers-migration-itsm-aw-sow__section_vvr_4dj_dcc} The SOW migration utility identifies the eligible set of form headers to be migrated based on the following sequence: 1. Filters all the form header records that have Workspace set to Agent Workspace from the sys_aw_form_header table. 2. Filters all the form header records that are mapped to the SOW Header Configuration record from the sys_ux_m2m_workspace_header_ux_header_config table. 3. Based on the above filtered records, all form header records that have Workspace set to Agent Workspace and are not mapped to SOW Header Configuration record is identified eligible for migration. ## How the migration works {#form-headers-migration-itsm-aw-sow__section_tmq_q2j_dcc} The SOW migration utility uses the following sequence to migrate the form headers from ITSM Agent Workspace to SOW: 1. Creates a mapping between the filtered form header records and the SOW Header Configuration record in the sys_ux_m2m_workspace_header_ux_header_config table. 2. Searches the form header with Workspace set as Agent Workspace and that has the least order value. The form header with the least order value is applied at the ITSM Agent Workspace runtime. 3. Searches the form header which is mapped to the SOW Header Configuration record and that has the least order value. 4. If order value of the form header that is mapped to SOW Header Configuration record is less than the order value of the form header with Workspace set as Agent Workspace, update the order value of the form header mapped with SOW Header Configuration record with a lesser order value (Example: Reduce the order value by 10). This ensures that the form header which is already applicable to ITSM Agent Workspace during runtime is applied to SOW as well. {#form-headers-migration-itsm-aw-sow__ol_sdr_jfj_dcc} * **[Perform post-migration tasks for form headers](https://servicenow-prod.fluidtopics.net/xd7GP1B_9zEvwZ1rhZjGsw)** Verify that the form header in Service Operations Workspace (SOW) are consistent with the form header in ITSM Agent Workspace (ITSM AW) and are ready for use in SOW. You can update the migrated form header settings in SOW based on your requirements. **Related reference** * [Migration of UI actions and layouts from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/TG0dTdcaNVmz09a1BHGDVw "Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the eligible UI actions and layout records for migrations, and the migration process.") * [Ribbons migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/oDKnXNFnxP~n2KRdqKL1HQ "Migration of the ribbons from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying ribbons records for migration, and the migration process.") * [Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/auh80L5XsyXmO9LIUql2hQ "Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the view rules for migrations, and the migration process.") * [New record menu items migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/O0rHJ4_5Gmkr9LoqHREfqA "Migration of the new record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying new record menu items for migrations, and the migration process.") * [Migration of highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/whYNjUgAzdzDldsh5DHitQ "Migration of the highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying eligible highlighted field records for migrations, and the migration process.") * [List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/vPxAgI640M2hXeV6yrTIkg "Migration of the list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the tables and the migration process.") * [List categories and modules migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/8AyVuNGsZoGkOg_Bk5QtyQ "Migration from ITSM Agent Workspace to Service Operations Workspace (SOW) for ITSM includes identifying the required tables, highlighted field records for migrations, and the migration process.") * [Migration of search configurations from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/dNvwVAHJS5nXWf0cxoDslw "Migration of the search configuration from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the eligible form header records and the migration process.") * [Migration of Agent assist from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/rO93nSkRs_8unOaTwzCZZA "Migration of the Agent assist from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migrations process.") * [Migration of Related list declarative actions from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/Q4z2YCkLcfE1rPokGE3Cwg "Migration of the related list declarative actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.") * [Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/CV_AbBGYpgr~ezEp3qXjpw "Migration of the field decorators actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.")