---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# DEX system tables for remedial actions

# DEX system tables for remedial actions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Definitions for any remedial action are predetermined based on the rules and criteria that store configuration settings for remedial actions. Each execution of the remedial action is maintained in the DEX tables to track the
progress of remedial action executions.

## Remedial action configuration {#dex-sys-table-ra__section_iht_qyx_bgc}

Stores the configuration settings for remedial actions.
{#dex-sys-table-ra__table_b3t_5r5_bgc__entry__2}

| Field | Description |
|-|-|
| OS | Operating system compatibility (macOS, Windows, all) |
| source | Origin of the remedial action (alert, configuration_item) |
| playbook_type | Type of playbook (generic, tailored) |
| check_definition | Reference to associated check definitions |
| is_bulk_action | Flag for bulk action capability |
| active | Status of the configuration |
[Table 1. dex_remedial_action_configuration]

{#dex-sys-table-ra__table_b3t_5r5_bgc}

## Remedial action execution {#dex-sys-table-ra__section_kqk_tyx_bgc}

Tracks the progress of remedial action executions.
{#dex-sys-table-ra__table_rsx_2s5_bgc__entry__2}

| Field | Description |
|-|-|
| state | UI progress state |
| device_list | List of target devices |
| source_record_table | Source table reference |
| source_record_id | Source record identifier |
[Table 2. dex_remedial_action_execution]

{#dex-sys-table-ra__table_rsx_2s5_bgc}

## M2M remedial action execution {#dex-sys-table-ra__section_qyt_vyx_bgc}

Maps the relationship between tracking and actual execution.
{#dex-sys-table-ra__table_b5p_kyx_bgc__entry__2}

|   |   |
|-|-|
| dex_remedial_action_execution | Links to UI execution record |
| remedial_action_execution | Links to actual execution record |
[Table 3. dex_remedial_action_execution_m2m]

{#dex-sys-table-ra__table_b5p_kyx_bgc}  
Note:  
For more information on the base system remedial actions, see [Digital End-User Experience remedial actions](https://servicenow-prod.fluidtopics.net/INx3jbb_iuk6UuenECZ7SQ "ServiceNow Digital End-User Experience (DEX) provides base system remedial actions to resolve issues on DEX monitored devices.").