---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Install MECM

# Install Microsoft Endpoint Configuration Manager(MECM) for Investigation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Microsoft Endpoint Configuration Manager for Investigation
(sn_mecm_adapter) application if you have the admin role. The application
includes demo data and installs related ServiceNow® Store applications and
plugins if they aren't already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Service Operations Workspace ITSM
  Applications](https://tpp.servicenow.com/sn_appstore_store.do#!/tpp/application/editapplication/213afe191b860dd029bd1f03b24bcbd1?st=appdetail) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

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Role required: admin

## About this task

The Microsoft Endpoint Configuration Manager for Investigation
(sn_mecm_adapter) application enables you to retrieve and display the
CI metrics information for the affected CIs with the ci_computer or ci_server class
on the Investigation tab of the Incident record. You can
configure the display of the CI metrics data using the Investigate Framework module,
which is installed along with this application. The CI metrics information of the
affected CIs helps you to analyze and resolve the issue.  
The following items are installed with Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application:

* Store applications
* Roles
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For more information, see [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://servicenow-prod.fluidtopics.net/JFhKuDhZLLHXUBt_ESSbuw "Several types of components are installed with activation of the Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application, including user roles and ServiceNow Store applications.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Microsoft Endpoint Configuration Manager for Investigation (sn_mecm_adapter) application using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you can't find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-mecm-adapter__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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