---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up integration user account

# Set up integration user account in DevOps Change Velocity {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the integration user account to enable integrating with your third-party tools.

## Before you begin

Role required: admin

## About this task

Important:  
This setup is required only when DevOps Config is installed, and for Rally and Split tool integrations. For all other tool integrations or if you're using only DevOps Change Velocity, you can skip this procedure.

This is a one-time setup. You can set the integration user password either using Workspace or Classic UI.
The DevOps integration user is the ServiceNow system user that your third-party orchestration tools use to send data to DevOps Change Velocity.

The default integration user credential will be applicable for all the tools. However, if you want to set up separate integration user credential per tool connection you can also do the
same but ensure that the user account has the sn_devops.integration role assigned.

## Procedure

Set the integration user password in one of the following ways.

| Option | Steps |
| Using workspace | 1. Navigate to WorkspacesDevOps Change Workspace. 2. From the Accounts and users widget on the Home page, select Set up system accounts. You'll be redirected to Administration \> Set up system accounts. 3. In the DevOps integration user account section, select Set new password. 4. By default, the DevOps integration user is selected. You can also select another user from the list. Note: The Username field will only list the users that have the sn_devops.integration role. 5. Enter a password for the user and select Set password. {#devops-plybk-set-up-system-accts__ol_dc3_35r_gwb} |
| Using Classic UI | Set a password for the DevOps integration user by navigating to AllUser AdministrationUsers. For more information, see [Set password for a user](https://www.servicenow.com/docs/access?context=reset-your-password&version=australia&pubname=australia-platform-security&ft:locale=en-US). |
|-|-|

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## What to do next

* [Onboard to DevOps Change Velocity using Workspace](https://servicenow-prod.fluidtopics.net/yzu1aUk~ddHfiKtoxbOlGg "After installing DevOps Change Velocity, you can integrate with your DevOps toolchain and automate change requests directly from the DevOps Change Workspace.")
* [Start integrating DevOps Change Velocity with third-party tools](https://servicenow-prod.fluidtopics.net/pViQYW50q3XmI0CgMeO7rA "Integrate your orchestration, planning, coding, artifact, software quality, and security tools with DevOps Change Velocity for end to end change traceability and automation.").
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