---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add form section to view slack channels

# Add form section to view slack channels {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View unarchived slack channels associated with an incident in the form section. The
form section saves you the effort of opening the available channel list manually from the
related list.

## Before you begin

Role required: personalize_form or admin

## Procedure

1. Navigate to AllIncidentOpen.
2. Open an incident record.
3. Click the Additional actions icon and select ConfigureForm Layout.  
   For more information, refer [Configuring form layouts](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
4. Under Form view and section, in the Section field, click New.
5. In the Section caption field, enter a name for the section such as Slack Channels and click OK.
6. From the Available column, select View Slack Channels and move it to the Selected column using the right-arrow icon.
7. Click Save.  
   The new section displays all the active slack channels.

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