---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Universal Request in Service Operations Workspace reference

# Universal Request in Service Operations Workspace reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Universal Request is activated in Service Operations Workspace when you enable the Universal Request plugin (com.snc.universal_request). This topic provides information about components installed with Universal Request in Service Operations Workspace.

## Roles installed {#components-installed-ur-sow__section_wly_yyh_wdb}

{#components-installed-ur-sow__table_u1t_gb1_wdb__entry__2}

| Role title \[name\] | Description |
|-|-|
| UR administrator \[sn_uni_req.ur_admin\] | Set up and configure Universal Request roles for Universal Request for Service Operations Workspace. |
| Routing agent \[sn_uni_req.routing_agent, sn_uni_req.universal_request_write, sn_uni_req.universal_request_read, itil\] | Create, edit, view and resolve the universal requests. |
| Routing agent \[sn_uni_req.routing_agent, sn_uni_req.universal_request_write,sn_uni_req.universal_request_read, interaction_agent\] | Handle interactions and create universal request from interaction. |
[ ]

{#components-installed-ur-sow__table_u1t_gb1_wdb}