---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create an insights report

# Create an insights report {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Build and run custom reports to uncover insights across your digital workspace. Use the capability to generate reports on any of the performance metrics on a device or application.

## Before you begin

Role required: sn_dex.admin, sn_dex.engineer

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Insights icon (![]()).
3. Select the metrics you want to include in your query.
4. Filter by Department, Device list, and Operating system.
5. Select View results.
6. Select Save, assign a name to the report, and select Save again.  
   Note:  
   You can save up to 10 custom reports. Delete an existing report that is no longer needed to make space for a new custom report. Select More actionsDelete report.
   For more details on the report fields, see [Custom insights report form](https://servicenow-prod.fluidtopics.net/yVrNi~IF2PiYN5NRauXvrA "Custom insights report gives you an ability to create a custom insights report for metrics collected across your digital space.").

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