---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add Zoom connection

# Add Zoom connection {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the information generated during Zoom account configuration to register DEX for Zoom as an OAuth provider and enable the instance to request OAuth 2.0 tokens. Add the Zoom connection in Workflow Studio to perform actions in Zoom.

## Before you begin

Role required: admin

## Procedure

1. From your ServiceNow instance, navigate to Process AutomationWorkflow Studio.
2. Select the Integrations tab.
3. In the Search all connections field, enter <kbd class="ph userinput">DEX for Zoom</kbd>.  
   Note:  
   The Outbound tab is selected by default. Confirm that the Outbound tab is already selected.
4. In the Zoom card, select View Details.  
   * To configure the default connection and credential alias record that is shipped along with the DEX for Zoom spoke, select View Details.
   * To manage more than one DEX for Zoom connection records, create a child alias record by selecting Add Connection. For more information about using multiple connections, see [Supporting multiple connections](https://www.servicenow.com/docs/access?context=support-multiple-connections&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).

   {#add-zoom-connection__ul_p54_w2r_xwb}If you're configuring the spoke for the first time, select Configure. Otherwise, select Edit.
5. On the form, fill the following values.  
   {#add-zoom-connection__table_h22_bxx_5tb__entry__2}

   | Field | Description |
   |-|-|
   | Connection Name | Name to identify the connection record. |
   | Connection URL | Base URL to connect to your Zoom instance. Enter <kbd class="ph userinput">https://api.zoom.us</kbd>. |
   | OAuth Entity Name | Name to identify the application registry record. |
   | OAuth Client ID | Client ID created during application registration. |
   | OAuth Client Secret | Client secret created during application registration. |
   | OAuth Redirect URL | OAuth callback endpoint. Enter <kbd class="ph userinput">https://&lt;instance-name&gt;.service-now.com/oauth_redirect.do</kbd>. |
   [ ]

   {#add-zoom-connection__table_h22_bxx_5tb}

6. Select Configure and Get OAuth Token.  
   A confirmation message is displayed that the token is available.
{#add-zoom-connection__steps_x2c_xwx_5tb}

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