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sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

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ft:publication_title :

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---

# Using software counters with the legacy Oracle Process Pack

# Using software counters with the legacy Oracle Process Pack {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
There are two distinct ways to count Oracle software through the legacy Oracle Process Pack. Be sure that your Oracle models are set up
accurately.  
Note:  
Oracle license calculation types are available in the Software Counter form after you activate the legacy Oracle process pack.

Oracle software that uses the Oracle Processor license calculation type
counts by the number of processors on a server. This license calculation type must exist in
the Software Installation \[cmdb_sam_sw_install\] table. A software installation record must be
inserted with a discovery model that matches the correct Oracle software. For an install to be
counted by an Oracle processor counter, the Installed on field on the
Software Installation form should reference a configuration item with a Metric type of Oracle Processor.

Oracle software that uses the Oracle Named User or Oracle Named User Plus license calculation types count by number of unique users or number of unique
users plus devices. This license calculation type must exist in the Software Usage
\[cmdb_sam_sw_usage\] table. A software installation record must be inserted with a discovery model
that matches the correct Oracle software. For a usage to be counted by an Oracle New User or
Oracle New User Plus counter, the Target host field on the Software Usage
\[cmdb_sam_sw_usage\] table should reference a configuration item with a Metric type of Oracle NU or Oracle NUP.

