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sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

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bundleId :

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workflow :

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---

# Download installer for Windows

# Download Desktop Assistant installer on Windows devices {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Download the Desktop Assistant installer on your Windows device to install the Desktop Assistant application.

## Before you begin

Role required: sn_dex_desktop.admin

## Procedure

1. Navigate to AllDesktop AssistantDeploymentInstaller and Uninstaller.
2. In the Windows Download section of the Desktop Assistant Downloads page, select the download icon (![Download icon]()) for the MSI \[x64 arch\] installer.  
   The Desktop_Assistant_\<Version\>.msi file is downloaded to your computer.
3. Double-click the setup file and follow the steps in the installation wizard to complete the installation.
{#download-desktop-exp-win__steps_fsh_z3y_2xb}

## Result

Desktop Assistant is installed. You see the Desktop Assistant application on the Start Menu and the Desktop Assistant icon (![Desktop Assistant icon]()) on the system tray.  
When you install Desktop Assistant by using the installer, the instance URL field on the login page is not populated automatically. As a system administrator, you can update the instance URL in the Desktop Assistant configuration file. For more information, see [Update instance URL in the Desktop Assistant configuration file](https://servicenow-prod.fluidtopics.net/0K1U9Q6Wje3UCRDQ9SD6Gg "As a system administrator, update the instance URL in the Desktop Assistant configuration file to automatically populate the Desktop Assistant login page instance URL on devices where it is installed.").  
Note:  
Only the system administrator must update the configuration file or make changes to it while deploying Desktop Assistant on devices.

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