--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM # Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Migration of view rules from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the view rules for migrations, and the migration process. ## View rules {#view-rules-migration-itsm-aw-sow__section_uyn_zm3_ccc} For information about view rules, see . For information about creating a view rule, see [Create a view rule](https://www.servicenow.com/docs/access?context=t_CreateAViewRule&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). ## Tables used for migration {#view-rules-migration-itsm-aw-sow__section_rnl_4n3_ccc} {#view-rules-migration-itsm-aw-sow__table_jfz_pn3_ccc__entry__2} | Table name | Description | |-|-| | View Rule \[sysrule_view_workspace\] | Contains all view rules. | | UX View Rules Configuration \[sys_ux_view_rules_configuration\] | Contains the view rule configuration that is mapped to the specified configurable workspace. The migration utility uses the Service Operations Workspace view rules configuration. | | Sys Ux M2m Workspace View Rule Ux View Rule Config \[sys_ux_m2m_workspace_view_rule_ux_view_rule_config\] | Contains mapping information between view rules and the view rule configuration. This information helps define and identify rules that are applicable for a workspace. | [ ] {#view-rules-migration-itsm-aw-sow__table_jfz_pn3_ccc} ## How the migration utility identifies view rules for migration {#view-rules-migration-itsm-aw-sow__section_ipl_xn3_ccc} The migration utility for Service Operations Workspace identifies the set of view rules to migrate by using the following information: * View Rule \[sysrule_view_workspace\] table records for which workspace is ITSM Agent Workspace. * All view rules specified by the View Rule \[sysrule_view_workspace\] table in the ITSM Agent Workspace. {#view-rules-migration-itsm-aw-sow__ul_htf_ytg_2cc} ## How the migration works {#view-rules-migration-itsm-aw-sow__section_i4z_tj4_ccc} The migration utility uses the following sequence to migrate the UI actions from ITSM Agent Workspace to Service Operations Workspace for ITSM. All these actions are done by the utility. 1. Filters records from View Rule \[sysrule_view_workspace\] table for which workspace is ITSM Agent Workspace. 2. Imports all view rules specified by the View Rule \[sysrule_view_workspace\] table in the ITSM Agent Workspace. 3. Filters view rules that aren't mapped to any view rules configuration. 4. Creates an m2m mapping between filtered view rules and Service Operations Workspace view rules configurations so that the view rules are applied in Service Operations Workspace. 5. Creates a fallback view rule with the following field values while migrating view rules for the specified table. * view is workspace. * order is 99999999. {#view-rules-migration-itsm-aw-sow__ul_bpf_g44_ccc} Note: The fallback view rule is created because, in the ITSM Agent Workspace, the default view for all tables is workspace If a view rule isn't configured for a table, the Service Operations Workspace view rule that is consistent with the ITSM Agent Workspace is migrated. {#view-rules-migration-itsm-aw-sow__ol_qnj_zn3_ccc} * **[Perform post-migration tasks for view rules](https://servicenow-prod.fluidtopics.net/1lb~ghR_mwSVKJZ5d3wWRg)** Verify that the view rules in Service Operations Workspace (SOW) are consistent with the view rules in ITSM Agent Workspace and are ready for use in SOW. You can update the view rules settings in SOW based on your requirements. **Related reference** * [Migration of UI actions and layouts from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/TG0dTdcaNVmz09a1BHGDVw "Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying the eligible UI actions and layout records for migrations, and the migration process.") * [Ribbons migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/oDKnXNFnxP~n2KRdqKL1HQ "Migration of the ribbons from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying ribbons records for migration, and the migration process.") * [New record menu items migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/O0rHJ4_5Gmkr9LoqHREfqA "Migration of the new record menu items from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying new record menu items for migrations, and the migration process.") * [Migration of highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/whYNjUgAzdzDldsh5DHitQ "Migration of the highlighted fields in lists and forms from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the required tables, identifying eligible highlighted field records for migrations, and the migration process.") * [List actions migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/vPxAgI640M2hXeV6yrTIkg "Migration of the list actions from ITSM Agent Workspace to Service Operations Workspace for ITSM includes identifying the tables and the migration process.") * [List categories and modules migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/8AyVuNGsZoGkOg_Bk5QtyQ "Migration from ITSM Agent Workspace to Service Operations Workspace (SOW) for ITSM includes identifying the required tables, highlighted field records for migrations, and the migration process.") * [Migration of form headers from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/zjk88B4f1GP~gtGJtigbhA "Migration of the form headers from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migration process. Form headers provide an overview of the record.") * [Migration of search configurations from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/dNvwVAHJS5nXWf0cxoDslw "Migration of the search configuration from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the eligible form header records and the migration process.") * [Migration of Agent assist from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/rO93nSkRs_8unOaTwzCZZA "Migration of the Agent assist from ITSM Agent Workspace to Service Operations Workspace (SOW) include identifying the required tables, eligible form header records for migrations and the migrations process.") * [Migration of Related list declarative actions from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/Q4z2YCkLcfE1rPokGE3Cwg "Migration of the related list declarative actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.") * [Migration of field decorators from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/CV_AbBGYpgr~ezEp3qXjpw "Migration of the field decorators actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.")