---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure processes metrics

# Configure processes metrics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the top processes by CPU and top processes by memory metrics for Microsoft
Endpoint Configuration Manager for Investigation.

## Before you begin

Role required: sn_cimaf.sn_cimaf_admin

## Procedure

1. Open the Microsoft Endpoint Configuration Manager.
2. Create a MECM script with the name <kbd class="ph userinput">GetProcess</kbd>.  
   For more information, see [Create a script in Microsoft Endpoint Configuration Manager](https://servicenow-prod.fluidtopics.net/FHn0UsBsGSF6uOSfbKbbpA "Create a script in the Microsoft Endpoint Configuration Manager to configure the display of the processes metrics on the Investigation tab of the Incident record.").
3. Provide the following code in the script block.  

       Param(
       [Parameter(Mandatory=$True)]
       [string]$orderBy,
       [Parameter(Mandatory=$True)]
       [string]$top
       )

       $processes = get-process

       $Total = 0;
       ForEach ($process in $processes) {
           $Total += $process.cpu;
       }

       $processes | Sort-Object $orderBy -Descending | select processname,id,ws,cpu -First $top | select processname,id, @{l="mem"; e={$_.ws}}, @{l="cpu"; e={($_.cpu / $Total) * 100}};

4. Retrieve and copy the script GUID.
5. Open the MECM Adapter Configuration \[sn_mecm_adapter_config\] table.  
   The MECM Adapter Configuration table displays the list of adapter configurations.
6. From the list of configurations, select and edit Running processes - CPU%.
7. In the Action input field, add the script GUID.  
8. Click Save.
9. From the list of configurations, select and edit Running processes - MEM.
10. In the Action input field, add the script GUID.
11. Click Save.

## Result

The top processes by CPU and top processes by memory metrics are displayed on the
Investigation tab of the incident record in Service Operations Workspace.