---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Resolve blocking modifications

# Resolve blocking modifications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Blocking modifications that are detected in your instance are not compatible with the
problem state model and you must resolve them before you activate the Problem Management
Best Practice --- Madrid --- State Model plugin.

## Before you begin

Role required: admin

## Procedure

1. Review and resolve all blocking modifications.  
   For more information about modifications that block the problem state model plugin from being activated, see the [KB0819060](https://support.servicenow.com/kb_view.do?sysparm_article=KB0819060) article in the HI Knowledge Base.
2. Click Run Checks.

## What to do next

[Review warning modifications](https://servicenow-prod.fluidtopics.net/JzK4WCuCWp0pNqRJ~IHBJA "Warning modifications do not block the Problem Management Best Practice — Madrid — State Model plugin from being activated.").