---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request activation approval for a badge reader device

# Request activation approval for a badge reader device {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request activation approval for your badge reader device. Badge Reader Integration
will not trigger event handlers until the badge reader is activated. Badge reader device
approval and activation is granted by users with the itil role.

## Before you begin

Role required: sn_badge.badge_admin

## About this task

When you request activation approval, via the Badge Reader record, you initiate the device registration flow. Activation requests are routed to a badge reader approvers group. System approvals
require the itil role. Ensure users with the itil role are added to the badge reader approvers group.

If there are no people in the approval group, the flow will skip past the approval group requirement, and activate the badge reader. For detailed information about approvals, groups, and adding users
to groups, refer to [Approvals](https://www.servicenow.com/docs/access?context=r_Approvals&version=australia&pubname=australia-build-workflows&ft:locale=en-US)
[Creating groups](https://www.servicenow.com/docs/access?context=ua-creating-groups&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [Add a user to a group](https://www.servicenow.com/docs/access?context=t_AddAUserToAGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Note:  
Badge Reader record required fields are read only when the badge reader device is activated. Badge reader devices can be deactivated by de-selecting the Active field on the Badge Reader record. Reactivation of a badge reader requires going through the approval process again.

## Procedure

1. Navigate to AllBadge Reader IntegrationBadge Readers.
2. Select the name of the badge reader you want to activate.  
   The Badge Reader record opens.
3. Ensure that all mandatory form fields are populated.  
   The fields included are the Name, Badge Event Handler, Device Identifier, and Secret Key fields. See [Define and register a badge reader device using the badge reader client](https://servicenow-prod.fluidtopics.net/egXmZXcgCwjLlNqOM0tjQg "Use the Badge Reader Client to create a badge reader device for registration in your system. Registering your badge reader enables you to make it operational at your Walk-up Experience on-site queue.") or [Define and register a badge reader device manually](https://servicenow-prod.fluidtopics.net/j~PNm03VmCJmf3U3Lo9Tcg "Manually create a badge reader device for registration in your system. Registering your badge reader enables you to make it operational at your Walk-up Experience on-site queue.") for information regarding populating Badge Reader form fields.
4. Select Request Activation to initiate the activation approval workflow.  
   The request is approved by a user with the itil role in the badge reader approvers group. If there is no badge reader approvers group or the group is empty, then the badge reader is activated when a user with the sn_badge.badge_admin role requests activation.

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