---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Skill review request components

# Skill review request components in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workforce Optimization for ITSM installs roles and enables notifications when you install the application.

## Roles {#configurable-wfo-itsm-skill-review-request-reference__section_zq1_pzg_jvb}

{#configurable-wfo-itsm-skill-review-request-reference__table_q14_lwc_llb__entry__2}

| Role title \[name\] | Description |
|-|-|
| Skill review manager \[sn_wfo_skillreview.manager\] | Grants administrative rights to create, read, update, and delete (CRUD) skill review request records. |
| Skill review user \[sn_wfo_skillreview.user\] | Grants administrative rights to create, read, or update skill review request records. |
[ ]

{#configurable-wfo-itsm-skill-review-request-reference__table_q14_lwc_llb}

## Notifications {#configurable-wfo-itsm-skill-review-request-reference__section_xxd_qzg_jvb}

Navigate to AllSystem NotificationsProviderNotifications to access the notifications below that are provided by default. For more
information on adding notifications, see [Provider notification](https://www.servicenow.com/docs/access?context=notification-provider&version=australia&pubname=australia-platform-administration&ft:locale=en-US)  
{#configurable-wfo-itsm-skill-review-request-reference__table_nhy_chs_35b__entry__2}

| Notification name | Value |
|-|-|
| Skill Request Pending Manager Review | When enabled, the manager receives a notification when their agent submits a skill review request to their manager for review. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_iyn_cp3_plb} |
| Skill Request Reviewed | When enabled, the agent receives a notification when their manager submits a skill request that has been reviewed. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_nt1_1js_35b} |
| Skill Request Cancel | When enabled, if the agent or manager cancels the skill review request then the skill review request assignee will receive a notification. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_j22_1js_35b} |
| Skill Request Pending User Review | When enabled, the agent receives a notification that their manager has submitted a skill request for the agent to review. * Type:string * Default value:true {#configurable-wfo-itsm-skill-review-request-reference__ul_zxg_1js_35b} |
[ ]

{#configurable-wfo-itsm-skill-review-request-reference__table_nhy_chs_35b}

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