---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure categories and subcategories

# Configure DEX Self-service categories and subcategories {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. Navigate to AllDigital Experience Self-ServiceDevice Health Categories.
2. Select New to add a category or open an existing category to modify its details.
3. Enter relevant information in the DEX Self-service category form fields.  
   For descriptions about the DEX Self-service category form fields, see [DEX Self-service categories form](https://servicenow-prod.fluidtopics.net/TGJuQEFJU8rWIukOaH3YTQ "The DEX Self-service categories form presents elaborate data on the form fields and their corresponding descriptions.").
4. Select Submit to add new categories, and Update to modify existing categories.

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