---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Check device health from Desktop Assistant

# Check device health using Desktop Assistant {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Monitor and resolve common device performance issues independently by using Device health check through Desktop Assistant.

## Before you begin

Role required: sn_dex_desktop.user  
Note:  
The Device health check widget on Desktop Assistant is visible only if you have the latest version of Desktop Assistant installed. Contact your system administrator to install the latest version.

## Procedure

1. Open Desktop Assistant.  
   For information, see [Open and log in to Desktop Assistant](https://servicenow-prod.fluidtopics.net/AW4yXIRC3BIVADeaOxCTyQ "Open and log in to Desktop Assistant to get quick access to self-service tools, network tests, important notifications, and support resources.").
2. On the  Desktop Assistant home page, select Device health check .
3. On the Device health check page, select the device from the drop-down list.
4. In the Diagnose tab, review the performance category and required actions for the device, applications, and network.
5. Select a Poor or Average performance category to view the issues and suggested resolutions.  
   The resolutions can be remedial action buttons, self-help instructions, or links to resources that provide resolutions. For more information, see [Resolution for Proactive Engagement](https://servicenow-prod.fluidtopics.net/7qSdxIjNYCdFFx69SqGehQ "Resolution is information provided to the end user to self-solve the issue, or execute a remedial action on the end user device.").
6. Implement the suggested resolutions to improve device, application, or network performance.  
   Note:  
   If a remedial action was triggered in the last 24 hours from either the Diagnose or Device actions tab, the remedial action button is inactive. It is reactivated 24 hours after the last action was triggered.
7. **Optional:** Submit feedback about whether the suggested resolution helped resolve an issue.
   * Yes: Select Yes if the resolution resolves your issue.
   * No: Select No if the resolution doesn't resolve your issue.

     If you select No, you see the option to open an IT ticket, based on the
     configuration.
   {#check-your-device-s-health-using-desktop-assistant__choices_ofm_lmz_nfc}
8. **Optional:** Select the Open an IT ticket link if you require assistance in resolving an issue.  
   An incident record is created and the incident number is displayed. You can select the incident number link to access the record details and status.
9. Trigger device actions independent of device performance or associated issues.
   1. On the Device health check page, select the Device actions tab.
   2. To trigger remedial actions for the device, select Start now.
   3. To trigger remedial actions for applications, select Select item, select the application from the drop-down list, and then select Confirm.  
      A status message shows the progress of the action. You can trigger an action for another application while it is still in progress for one application.{#check-your-device-s-health-using-desktop-assistant__table_ydd_qzq_fgc__entry__2}

      | Status of action | Displayed status |
      |-|-|
      | Remedial action is successful. | Completed |
      | Remedial action hasn't yet started. | No action history |
      | Remedial action is in progress | In-progress |
      | Remedial action fails | Failed |
      [Table 1. Remedial actions and displayed status]

      {#check-your-device-s-health-using-desktop-assistant__table_ydd_qzq_fgc}
   {#check-your-device-s-health-using-desktop-assistant__substeps_swd_jd1_4fc}