--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Work on a multi-product release # Work on a timeline-oriented release for multiple products {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Monitor and work on a release that follows the timeline-oriented release process for multiple products. ## Before you begin Role required: sn_dpr_model.product_manager or sn_dpr_model.release_admin ## About this task When working on a release for multiple products, you can choose to work with the main release (for the primary product or service) or a specific release (for an Included product). The main release controls and executes all activities for each product release under it. * Perform primary activities, like starting the release and managing phases and tasks in the main release. * Define the release scope and manage change requests in each product release. * Run policies for the current phase either from the main release level or an individual product release. The policy statuses from the individual product releases are aggregated into the policy status of the main release. For more information about how the aggregated status is derived, see [Policy status aggregation in a multi-product release](https://servicenow-prod.fluidtopics.net/1XozZmISzcOsP4GAv2fgjw "In a multi-product release, the policy run status of releases for all primary and included products are rolled up to the policy status of the main release."). {#dpr-work-release-timeline-multi__ul_pbf_vml_b2c} You can monitor the progress of an individual product release, or you can track the overall progress at the main release level. ## Procedure 1. Navigate to WorkspacesDigital Product Release Workspace. 2. Select the releases icon (![Releases icon.]()). 3. Select a release from the list to open. 4. **Optional:** Select the Details tab and add or update the schedule in the Schedule list to account for holidays during the release period. The list shows schedule entries that are of the type Excluded from the Schedule \[cmn_schedule\] table. Note: The selected schedule must be within the release duration (release target date). The phase start and end dates are updated and the release duration is recalculated by considering the non-working days in the schedule. For more information on how schedules impact the dates of phases and release target, see [Holiday schedules in a release](https://servicenow-prod.fluidtopics.net/veJgUxzKWcDCbfijQTVgZA "You can associate a holiday schedule with a release so that the phase and release durations are calculated considering non-working days."). 5. If the release isn't in progress, select Start release. 6. Select Dashboard to monitor the overall status of the release, see the details and all products that have their individual releases. * Select the Release dashboard tab to view important dates of the release, release tasks, policies, related tasks, and approvals by their state for all releases together. For more information, see [Release dashboard for a multi-product release](https://servicenow-prod.fluidtopics.net/NoVLkFQ0~xDkT9ZO0NQx3g "The Release Overview dashboard for a multi-product release provides an overview of all the information about every product release, which the product team can use to assess the release readiness."). * Select the Details tab to make any necessary changes to the release details, such as the release name, owner, status, or description. For more information, see [Review and update release details](https://servicenow-prod.fluidtopics.net/xD3ECPNuam~R0_~LETGtXQ "Review and modify the details of a release. You can also retarget the readiness date of the release as required."). * Select the Products tab to view a list of all products, including their release versions and statuses. {#dpr-work-release-timeline-multi__choices_hzl_2tl_b2c} 7. In the Products tab, add or remove a product from the release as the scope and requirements of the release evolve. For more information, see [Add a product to a multi-product release](https://servicenow-prod.fluidtopics.net/g1hb_0uueoWFRmx8vocG_w "Add a product to a multi-product release to expand the scope of the release as requirements evolve. The added product gets its own child release with phases, tasks, and policies aligned to the main release.") and [Remove a product from a multi-product release](https://servicenow-prod.fluidtopics.net/9M53KkRNBHiXZLAjQ2_5UA "Remove an included product from a multi-product release when the product is no longer part of the release plan."). 8. Select a product or service to work on its release from the View by drop-down list. Based on the selected option, you can view and work on different sections as follows:{#dpr-work-release-timeline-multi__table_rnl_swl_b2c__entry__2} | View by option | Description | |-|-| | All products or services | You can work on the following sections applicable to all releases: * Release timeline: Work on the main release, which involves [retargeting the release](https://servicenow-prod.fluidtopics.net/sT8em7L8mPuVobiIroEBBg "Change the release readiness target to reschedule the release period."), and [executing the release](https://servicenow-prod.fluidtopics.net/YeCWsbmPxBGQepjrNZD2nw#dpr-work-release-execution "View the release status and work on its phases and tasks, and policies.") to manage phases, tasks, key dates, policies, and approvals. All of these actions apply to all releases. * Release tasks: Manage release tasks in a release phase. When you add a task to a phase, it is added to each product's release. * Release policies: Manage mapping of policies to a release phase or run the existing ones for compliance checks. * Change requests: View a list of all change requests across releases for all products or service. {#dpr-work-release-timeline-multi__ul_zwr_wwl_b2c} | | Included product | You can work on the following sections for the selected product's release: * Overview: View the progress, review risk score, and quality of the release on the respective dashboards. For more information, see [Release Overview dashboard for a multi-product release](https://servicenow-prod.fluidtopics.net/XAKqzIOcVUiDGAgt0cLnKg "The Release overview dashboard provides an overview of all the information about an individual product's release in a multi-product release, which the product team can use to assess its readiness.") and [Release Quality dashboard](https://servicenow-prod.fluidtopics.net/NEO86H0NCUox35a58Lmaug "The Release Quality dashboard provides insights into the quality of a release based on the software quality scan summaries and test summaries."). * Release timeline: View the details of phases of the release. For more information, see [Execute the release](https://servicenow-prod.fluidtopics.net/YeCWsbmPxBGQepjrNZD2nw#dpr-work-release-execution "View the release status and work on its phases and tasks, and policies."). Note: In the Summary section, the Policy status field displays a combined compliance status for all releases. * Release tasks: View release tasks in a release phase. * Release policies: View mapping of policies to a release phase or run the existing ones for compliance checks. * Release scope: View and [update the scope of the release](https://servicenow-prod.fluidtopics.net/wsqCQcHeXfKd_A9ZbHW8PQ "Review and update the scope of the release by adding or removing product enhancements, planning items, and related tasks like incidents and problems."), including product enhancements, planning items, and related tasks such as incidents and problems associated with the release. * Configuration items: View and [manage configuration items](https://servicenow-prod.fluidtopics.net/1k~xlb_RY2i01rwu8gqHQw "View and manage the configuration items (CIs) in a release phase. Use the associated CIs to manage change requests and tasks in the release.") related to the release. * Change requests: View and [manage change requests](https://servicenow-prod.fluidtopics.net/TVeibzCMqLh0RxmM5ROiQQ "View and manage change requests in a release. You can create and add new change requests to the release or add existing ones.") related to the release. * Release notes: Create, publish, and share release notes for the release. You can add release notes manually or generate using AI. For more information, see [Generate AI-powered release notes for a release](https://servicenow-prod.fluidtopics.net/AYGylgtUWmsx_Pk~ZFyaiQ "Generate structured release notes for a release using AI-driven summarization, reducing manual effort and improving clarity for stakeholders. The release notes are generated from the release scope."). {#dpr-work-release-timeline-multi__ul_mdb_cxl_b2c} On the Release form header, select the number under the Artifacts label to manage artifacts in the release. The Artifacts label is available only in the Overview, Release scope, Configuration items, and Change requests sections. For more information, see [Manage artifacts in a release](https://servicenow-prod.fluidtopics.net/5UmA12YMlnKS0vh~9NRo8g "Add or remove artifacts from a release."). | [ ] {#dpr-work-release-timeline-multi__table_rnl_swl_b2c} 9. Close a release after verifying its completeness. For more information, see [Close a release](https://servicenow-prod.fluidtopics.net/ipUqaxVowIibxcN1hBem1g "Complete a release after all tasks have been completed and all phases are in compliance with the mapped policies."). {#dpr-work-release-timeline-multi__steps_hqz_kbk_b2c} *[\>]: and then