---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Notify in Service Operations Workspace

# Notify in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Notify in Service Operations Workspace provides support for SMS, telephone, and the service providers on the ServiceNow AI Platform for communicating internally with team members and externally with customers and contractors.

For more information about configuring Notify, see [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* **[Use Twilio to make conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/lWlC83vEf1OrW~7kjWM5qg)**   
  Use Twilio to schedule conference calls with stakeholders to resolve incidents in Service Operations Workspace.
* **[Use Webex for conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/kxRqYw~KELd_jeZCTcO9qg)**   
  Use Webex to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.
* **[Use Zoom to make conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/QD0SJqWKr4LvAhSc_WPHMw)**   
  Use Zoom to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.
* **[Use Microsoft Teams to make conference calls in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/fSzSWwmCoKalWT9qgBTKLA)**   
  Use Microsoft Teams to schedule the conference calls with the stake holders to resolve the incidents in Service Operations Workspace.