---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Drill down within benchmark KPI data

# Drill down within benchmark KPI data {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can drill down within benchmark KPI data for further analysis within Performance Analytics.

## Before you begin

Note:  
When drilling down on a benchmark value, Benchmarks viewers must have the pa_viewer role to view Performance Analytics scorecards.

Role required: sn_bm_client.benchmark_admin or sn_bm_client.benchmark_data_viewer with pa_viewer role

## About this task

You can drill down on a benchmark value from the KPI performance trends chart to view individual data that makes up that value. For example, you may want to drill down and investigate data that is presented as a value in red (lower performance) on the chart.  
Note:  
You can only drill down within KPI data from the KPI performance trends chart. You can only drill down on scores generated using Performance Analytics.

## Procedure

1. Navigate to AllBenchmarksDashboard.
2. To view the KPI definition and performance trend, click a KPI.
3. To drill down further into the Performance Analytics scorecard, click a value in your benchmark data on the performance trends chart.  
   Note:  
   For additional analysis on Chart, Scores, Comments, or More info, see [Performance Analytics](https://www.servicenow.com/docs/access?context=pa-overview&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
{#t_ViewBenchKPIIndScore-cf__steps_ztg_cfq_fzb}

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